Mobile Insurance

Mobile Insurance

Basic Mobile Insurance from €2.50 per month which includes:

  • Screen breakage

Fully comprehensive mobile insurance from €4.28 per month which includes:

  • Screen breakage
  • Theft
  • Water Damage
  • Any Accidental damage
  • Theft
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No seniority limit

Insurance for your mobile phone irrespective of their seniority.

FIRST MARKET

Mobile insurance for life

If tomorrow you decide to Replacing the phone mobileyou can include it on your policy without having to take out new insurance.

every family
Tailor-made for you

Personalise coverage and pay for insurance that you wantmonth by month or yearly.

shield
Full protection

We fix your mobile or tablet and we take care of all costs.

liquids
Spillage of liquids

Have you been wet Have you spilled liquid on your mobile phone and it no longer works? We will repair it for you free of charge for you.

theft
Theft or Robbery

If you they steal your mobile phone we will provide you with a same terminal or equivalent to the one you are insured for.

flat rate
No shortages

Your mobile or tablet insured since time where you take out the insurance policy.

Unfranchised

We will bear the cost of the claim without you having to pay any excess.

smartphone
No depreciation

Your mobile phone or tablet shall not lose value with the passage of time time.

Mobile Screen Insurance
Your Official Mobile Insurance Dealer
We are official distributors of Tu Seguro Móvil

Frequently asked questions

What does my mobile insurance cover and how does it work?
  • Basic Modality: covers the breakage of the screen of the terminal included in the policy.
  • All Risks modality: covers any accidental damage suffered by the insured terminal, damage caused by any liquid to the terminal, theft and robbery of the insured terminal.
  • In the case of accidental damage, we will repair it. In the event of theft or robbery, we will give you a terminal that is the same or similar to the one you had.
What is not covered by mobile insurance?
  • The device's accessories.
  • Scratches and normal wear and tear.
  • Electrical or mechanical damage.
  • Costs that may be incurred due to loss of data or files on the device.
  • Damage, defects and vices already existing when the policy was taken out.
  • Any loss due to war, terrorism, participation in armed conflicts or nuclear risks.
  • Damage caused intentionally or by negligent conduct.
  • If you knowingly take a risk with your device, we may deny your claim.
What kind of equipment can I insure?
You can insure any phone or tablet, regardless of age or purchase amount, as long as you have a purchase invoice in your name, a sales contract or any document that proves when you bought the phone, how much it cost and that the phone is yours.
 
Can I insure a mobile phone given to me for free by my phone company through a points programme?

Yes, it can be insured. You must have the delivery note from your phone company, and we will insure your phone for the market value of the handset.

 
Can I insure an unlocked mobile phone?

Yes, you can insure both unlocked and subsidised mobiles, including a handset that may have been given to you by the company, as long as you have the delivery note.

 

Does the invoice have to be in my name? What if I don't have a purchase invoice?
Yes, the invoice or document proving ownership of the insurance must be in the name of the person taking out the insurance. If you don't have a purchase invoice, we can ensure a terminal as long as you have a delivery note, a contract of carriage, and a sale and purchase or in general any document that proves that you are the owner of the phone and the date you purchased the handset, identifying in this document the make, model and IMEI of the terminal.

 

What information do I need to contract?

All you have to do is provide us with your personal details (ID number, name and surname) and phone details (make, model, date, etc.).
purchase, purchase price and IMEI). With regard to the purchase price, in case you have not you have had to pay nothing for your phone, you must indicate the price of mobile phone market.

The IMEI number can be found on the phone or smartphone itself: type *#06# and it will appear automatically. If your device is in aeroplane mode, be sure to turn it off or it may not display the IMEI number.

 

How do I pay for my mobile insurance?

Whether you choose the annual or monthly payment method, we will ask you for a bank card to pay the bills for your mobile insurance. When you sign up, we will charge you for the first monthly bill or the first year's bill. If you choose the monthly payment method,

Every month we will charge the amount of the monthly bill on the same day that you take out the mobile insurance. If you wish to change the day you are charged within
every month, you can request it from us without any problem.

 

Does the insurance have a waiting period, from when would I be insured? If I have a claim the day after I take out the policy, will I be covered? Do I have to
Does the insurance have an excess?

Our insurance has no waiting period or period during which your terminal, mobile or tablet is not insured. If the day after taking out the policy you drop your mobile and it breaks, it will be fully covered and we will repair it. However, as long as we verify the proper state of your device through the tuseguromovil.com APP that you can download when you receive our registration confirmation email. In the event of a claim, you will not have to pay any franchise. If you have chosen a payment method you will still have to pay the remainder of the annual premium due for the year. Why do you have to pay the rest of the annual premium? Because imagine the picaresque, we take on for example a repair of 300 euros for the first month of the mobile insurance, and then a customer lets us of paying monthly bills...

 

Do I have to have my terminal appraised?
Yes, you must download our APP after taking out the mobile insurance and follow the appraisal instructions provided by the APP. 
 
How do I activate my cover?
The insurance cover will come into force as soon as we verify the proper condition of the insured equipment through the APP of Insurama (you will not be able to claim damage to your device until it has been verified that your device is working properly and shows no damage). prior to taking out mobile insurance).

The theft and robbery coverage will require the customer to have installed the APP from Insurama in the insured equipment, and with the geolocation function active in said devices. In the event of a claim, we must have geolocation coordinates sent from the insured device, via the APP, during the day of the occurrence of the claim, and at least 5 days prior to the date of the robbery or theft. 

 

What is the duration of my contract?
The insurance has a duration of 1 year, renewable for periods of 1 year unless the client informs us that he/she does not wish to renew the mobile insurance. 
 
What do I have to do if I have a screen breakage or theft/burglary claim?

Through our APP or by accessing the Customer Area of our website, using the username and password that we sent you in the welcome email, you must complete the form to declare the claim. In any case, you must provide us with the purchase invoice for the terminal.

If your screen is broken, you can choose whether you want to have your phone repaired in our network of repair shops, or whether you prefer us to collect your phone from your home or office so that we can repair it in our authorised repair centres. If your phone is stolen or misappropriated, the first thing you should do is to is to file a theft or robbery report at the police station in police. With such a report, you should request your company to to block the IMEI, so that no one can use your phone. Once you have completed these two steps, you will need to, via from our APP or from the Customer Area of our website, fill in the form to declare the claim, enclosing a copy of the invoice for purchase, a copy of the complaint and a copy of the blocking confirmation of the IMEI. In no more than 7 days we will send you a mobile phone with the same IMEI.  to the one you were insured for, unless your model is discontinued, in which case we will send you a model of similar performance and range.

 

Is there a limit to the number of claims?
We insure you up to a maximum of two claims to the yearone of damage (screen breakage, any material damage or damage water) and another for theft/burglary. 
 
How to report a claim?
If you have a claim you will be able to declare it in your Customer Areausing the username and password that we sent you in the welcome email, or via Our APP.

Once logged in, you will need to do the following:

  • Select the correct policy. If you have multiple insured devices, check which device is damaged and select the policy linked to that device.
  • Fill in a simple form.
  • Select the type of claim and provide documentation.
  • Necessarily authorise the payment of the rest of the annuity. If you have a monthly payment, once the documentation has been reviewed and validated, you will be charged for the rest of the annuity; and if you have already paid the entire annuity, you do not have to worry about anything.

Once the claim has been declared, you can follow it up via the APP or your Customer Area.

 

How can I make any changes or request a duplicate?
You will be able to manage your mobile insurance immediately and automatically from our APP or by accessing the Customer Area of our website, using the username and password we sent you in the welcome email.                      
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